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Full-Text Articles in Physical Sciences and Mathematics

Automatic Scoring Of Speeded Interpersonal Assessment Center Exercises Via Machine Learning: Initial Psychometric Evidence And Practical Guidelines, Louis Hickman, Christoph N. Herde, Filip Lievens, Louis Tay Jan 2023

Automatic Scoring Of Speeded Interpersonal Assessment Center Exercises Via Machine Learning: Initial Psychometric Evidence And Practical Guidelines, Louis Hickman, Christoph N. Herde, Filip Lievens, Louis Tay

Research Collection Lee Kong Chian School Of Business

Assessment center (AC) exercises such as role-plays have established themselves as valuable approaches for obtaining insights into interpersonal behavior, but they are often considered the “Rolls Royce” of personnel assessment due to their high costs. The observation and rating process comprises a substantial part of these costs. In an exploratory case study, we capitalize on recent advances in natural language processing (NLP) by developing NLP-based machine learning (ML) models to investigate the possibility of automatically scoring AC exercises. First, we compared the convergent-related validity and contamination with word count of ML scores based on models that used different NLP methods …

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Automatic Detection And Analysis Towards Malicious Behavior In Iot Malware, Sen Li, Mengmeng Ge, Ruitao Feng, Xiaohong Li, Kwok Yan Lam Jan 2023

Automatic Detection And Analysis Towards Malicious Behavior In Iot Malware, Sen Li, Mengmeng Ge, Ruitao Feng, Xiaohong Li, Kwok Yan Lam

Research Collection School Of Computing and Information Systems

Our society is rapidly moving towards the digital age, which has led to a sharp increase in IoT networks and devices. This growth requires more network security professionals, who are focused on protecting IoT systems. One crucial task is to analyze malicious software to gain a deeper understanding of its functionalities and response methods. However, malware analysis is a complex process that requires the use of various analysis tools, including advanced reverse engineering techniques. For beginners, parsing complex binary data can be particularly challenging as they may be strange with these tools and the basic principles of analysis. Even for …

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El-Vit: Probing Vision Transformer With Interactive Visualization, Hong Zhou, Rui Zhang, Peifeng Lai, Chaoran Guo, Yong Wang, Zhida Sun, Junjie Li Jan 2023

El-Vit: Probing Vision Transformer With Interactive Visualization, Hong Zhou, Rui Zhang, Peifeng Lai, Chaoran Guo, Yong Wang, Zhida Sun, Junjie Li

Research Collection School Of Computing and Information Systems

Nowadays, Vision Transformer (ViT) is widely utilized in various computer vision tasks, owing to its unique self-attention mechanism. However, the model architecture of ViT is complex and often challenging to comprehend, leading to a steep learning curve. ViT developers and users frequently encounter difficulties in interpreting its inner workings. Therefore, a visualization system is needed to assist ViT users in understanding its functionality. This paper introduces EL-VIT, an interactive visual analytics system designed to probe the Vision Transformer and facilitate a better understanding of its operations. The system consists of four layers of visualization views. The first three layers include …

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Understanding Human-Centred Artificial Intelligence In The Banking Sector, Krishnaraj Arul Obuchettiar, Alan @ Ali Madjelisi Megargel Jan 2023

Understanding Human-Centred Artificial Intelligence In The Banking Sector, Krishnaraj Arul Obuchettiar, Alan @ Ali Madjelisi Megargel

Research Collection Lee Kong Chian School Of Business

The advent of smart digital devices and social media has shaped how consumers interact and transact with their financial institutions. Consumers increasingly want hyperpersonalised interactions that are more frequent and proactive, while financial institutions have a growing need to cater to consumers’ new demands. Financial institutions, such as banks, continuously adapt to the latest technologies to keep pace with evolving customer behaviours, needs, and experiences. One such emerging technology is artificial intelligence (AI). Many organisations realise the potential of AI; however, a human-centred AI system must be capable of understanding human characteristics and making decisions like humans. This paper presents …

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R2f: A General Retrieval, Reading And Fusion Framework For Document-Level Natural Language Inference, Hao Wang, Yixin Cao, Yangguang Li, Zhen Huang, Kun Wang, Jing Shao Dec 2022

R2f: A General Retrieval, Reading And Fusion Framework For Document-Level Natural Language Inference, Hao Wang, Yixin Cao, Yangguang Li, Zhen Huang, Kun Wang, Jing Shao

Research Collection School Of Computing and Information Systems

Document-level natural language inference (DocNLI) is a new challenging task in natural language processing, aiming at judging the entailment relationship between a pair of hypothesis and premise documents. Current datasets and baselines largely follow sentence-level settings, but fail to address the issues raised by longer documents. In this paper, we establish a general solution, named Retrieval, Reading and Fusion (R2F) framework, and a new setting, by analyzing the main challenges of DocNLI: interpretability, long-range dependency, and cross-sentence inference. The basic idea of the framework is to simplify document-level task into a set of sentence-level tasks, and improve both performance and …

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The Effectiveness Of Using Python Programming Approach In Teaching Ffnancial Analytics, Clarence Goh, Yuanto Kusnadi, Gary Pan Dec 2022

The Effectiveness Of Using Python Programming Approach In Teaching Ffnancial Analytics, Clarence Goh, Yuanto Kusnadi, Gary Pan

Research Collection School Of Accountancy

This study presents a learning method and challenges regarding implementing a Python programming approach in teaching financial analytics to graduate accounting students. The advent of Big Data, as well as related applications and technologies, has significantly changed the process and practice of accounting. This has led to essential changes in the construction and teaching content of accounting education. While there have been several studies examining how data analytics is embedded in the accounting curriculum, the majority of the teaching cases in accounting focus on analysis and communication with Excel as the principal tool, with very few covering the necessary steps …

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Make Your Own Sprites: Aliasing-Aware And Cell-Controllable Pixelization, Zongwei Wu, Liangyu Chai, Nanxuan Zhao, Bailin Deng, Yongtuo Liu, Qiang Wen, Junle Wang, Shengfeng He Dec 2022

Make Your Own Sprites: Aliasing-Aware And Cell-Controllable Pixelization, Zongwei Wu, Liangyu Chai, Nanxuan Zhao, Bailin Deng, Yongtuo Liu, Qiang Wen, Junle Wang, Shengfeng He

Research Collection School Of Computing and Information Systems

Pixel art is a unique art style with the appearance of low resolution images. In this paper, we propose a data-driven pixelization method that can produce sharp and crisp cell effects with controllable cell sizes. Our approach overcomes the limitation of existing learning-based methods in cell size control by introducing a reference pixel art to explicitly regularize the cell structure. In particular, the cell structure features of the reference pixel art are used as an auxiliary input for the pixelization process, and for measuring the style similarity between the generated result and the reference pixel art. Furthermore, we disentangle the …

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Cold Calls To Enhance Class Participation And Student Engagement, Manoj Thulasidas, Aldy Gunawan Dec 2022

Cold Calls To Enhance Class Participation And Student Engagement, Manoj Thulasidas, Aldy Gunawan

Research Collection School Of Computing and Information Systems

The question whether cold calls increase student engagement in the classroom has not been conclusively answered in the literature. This study describes the automated system to implement unbiased, randomized cold calling by posing a question, allowing all students to think first and then calling on a particular student to respond. Since we already have a measure of the level of student engagement as the self-reported classparticipation entries from the students, its correlation to cold calling is also further studied. The results show that there is a statistically significant increase in the class participation reported, and therefore in student engagement, in …

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Gamified Online Industry Learning Platform For Teaching Of Foundational Computing Skills, Yi Meng Lau, Rafael Jose Barros Barrios, Gottipati Swapna, Kyong Jin Shim Dec 2022

Gamified Online Industry Learning Platform For Teaching Of Foundational Computing Skills, Yi Meng Lau, Rafael Jose Barros Barrios, Gottipati Swapna, Kyong Jin Shim

Research Collection School Of Computing and Information Systems

Online industry learning platforms are widely used by organizations for employee training and upskilling. Courses or lessons offered by these platforms can be generic or specific to an enterprise application. The increased demand of new hires to learn these platforms or who are already certified in some of these courses has led universities to look at the opportunities for integrating online industry learning platforms into their curricula. Universities hope to use these platforms to aid students in their learning of concepts and theories. At the same time, these platforms can equip students with industryrecognized certifications or digital badges. This paper …

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Authentic Assessments For Digital Education: Learning Technologies Shaping Assessment Practices, Tristan Lim, Swapna Gottipati, Michelle L. F. Cheong Dec 2022

Authentic Assessments For Digital Education: Learning Technologies Shaping Assessment Practices, Tristan Lim, Swapna Gottipati, Michelle L. F. Cheong

Research Collection School Of Computing and Information Systems

Assessment is a powerful lever that affects learning. To better inform educators on authentic assessment practices within digital education in the higher education landscape, this paper takes us through a meta-analysis of existing literature between 2011 to 2021. The study evaluates the following research question: “How are emerging technologies shaping authentic assessment practices within digital education for higher education for the period between 2011 and 2023”. To aid with the forecasting, we utilize the EDUCAUSE Horizon Reports, which provide the predictions of emerging technology. This study affirms the importance of immersive learning technologies, followed by ubiquitous and adaptive learning technologies …

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S-Prompts Learning With Pre-Trained Transformers: An Occam's Razor For Domain Incremental Learning, Yabin Wang, Zhiwu Huang, Xiaopeng. Hong Dec 2022

S-Prompts Learning With Pre-Trained Transformers: An Occam's Razor For Domain Incremental Learning, Yabin Wang, Zhiwu Huang, Xiaopeng. Hong

Research Collection School Of Computing and Information Systems

State-of-the-art deep neural networks are still struggling to address the catastrophic forgetting problem in continual learning. In this paper, we propose one simple paradigm (named as S-Prompting) and two concrete approaches to highly reduce the forgetting degree in one of the most typical continual learning scenarios, i.e., domain increment learning (DIL). The key idea of the paradigm is to learn prompts independently across domains with pre-trained transformers, avoiding the use of exemplars that commonly appear in conventional methods. This results in a win-win game where the prompting can achieve the best for each domain. The independent prompting across domains only …

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Prompting For Multimodal Hateful Meme Classification, Rui Cao, Roy Ka-Wei Lee, Wen-Haw Chong, Jing Jiang Dec 2022

Prompting For Multimodal Hateful Meme Classification, Rui Cao, Roy Ka-Wei Lee, Wen-Haw Chong, Jing Jiang

Research Collection School Of Computing and Information Systems

Hateful meme classification is a challenging multimodal task that requires complex reasoning and contextual background knowledge. Ideally, we could leverage an explicit external knowledge base to supplement contextual and cultural information in hateful memes. However, there is no known explicit external knowledge base that could provide such hate speech contextual information. To address this gap, we propose PromptHate, a simple yet effective prompt-based model that prompts pre-trained language models (PLMs) for hateful meme classification. Specifically, we construct simple prompts and provide a few in-context examples to exploit the implicit knowledge in the pretrained RoBERTa language model for hateful meme classification. …

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A Recommendation On How To Teach K-Means In Introductory Analytics Courses, Manoj Thulasidas Dec 2022

A Recommendation On How To Teach K-Means In Introductory Analytics Courses, Manoj Thulasidas

Research Collection School Of Computing and Information Systems

We teach K-Means clustering in introductory data analytics courses because it is one of the simplest and most widely used unsupervised machine learning algorithms. However, one drawback of this algorithm is that it does not offer a clear method to determine the appropriate number of clusters; it does not have a built-in mechanism for K selection. What is usually taught as the solution for the K Selection problem is the so-called elbow method, where we look at the incremental changes in some quality metric (usually, the sum of squared errors, SSE), trying to find a sudden change. In addition to …

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Curiosity-Driven And Victim-Aware Adversarial Policies, Chen Gong, Zhou Yang, Yunpeng Bai, Jieke Shi, Arunesh Sinha, Bowen Xu, David Lo, Xinwen Hou, Guoliang Fan Dec 2022

Curiosity-Driven And Victim-Aware Adversarial Policies, Chen Gong, Zhou Yang, Yunpeng Bai, Jieke Shi, Arunesh Sinha, Bowen Xu, David Lo, Xinwen Hou, Guoliang Fan

Research Collection School Of Computing and Information Systems

Recent years have witnessed great potential in applying Deep Reinforcement Learning (DRL) in various challenging applications, such as autonomous driving, nuclear fusion control, complex game playing, etc. However, recently researchers have revealed that deep reinforcement learning models are vulnerable to adversarial attacks: malicious attackers can train adversarial policies to tamper with the observations of a well-trained victim agent, the latter of which fails dramatically when faced with such an attack. Understanding and improving the adversarial robustness of deep reinforcement learning is of great importance in enhancing the quality and reliability of a wide range of DRL-enabled systems. In this paper, …

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A Unified Dialogue User Simulator For Few-Shot Data Augmentation, Dazhen Wan, Zheng Zhang, Qi Zhu, Lizi Liao, Minlie Huang Dec 2022

A Unified Dialogue User Simulator For Few-Shot Data Augmentation, Dazhen Wan, Zheng Zhang, Qi Zhu, Lizi Liao, Minlie Huang

Research Collection School Of Computing and Information Systems

Pre-trained language models have shown superior performance in task-oriented dialogues. However, existing datasets are on limited scales, which cannot support large-scale pre-training. Fortunately, various data augmentation methods have been developed to augment largescale task-oriented dialogue corpora. However, they heavily rely on annotated data in the target domain, which require a tremendous amount of data collection and human labeling work. In this paper, we build a unified dialogue user simulation model by pre-training on several publicly available datasets. The model can then be tuned on a target domain with fewshot data. The experiments on a target dataset across multiple domains show …

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Learning Generalizable Models For Vehicle Routing Problems Via Knowledge Distillation, Jieyi Bi, Yining Ma, Jiahai Wang, Zhiguang Cao, Jinbiao Chen, Yuan Sun, Yeow Meng Chee Dec 2022

Learning Generalizable Models For Vehicle Routing Problems Via Knowledge Distillation, Jieyi Bi, Yining Ma, Jiahai Wang, Zhiguang Cao, Jinbiao Chen, Yuan Sun, Yeow Meng Chee

Research Collection School Of Computing and Information Systems

Recent neural methods for vehicle routing problems always train and test the deep models on the same instance distribution (i.e., uniform). To tackle the consequent cross-distribution generalization concerns, we bring the knowledge distillation to this field and propose an Adaptive Multi-Distribution Knowledge Distillation (AMDKD) scheme for learning more generalizable deep models. Particularly, our AMDKD leverages various knowledge from multiple teachers trained on exemplar distributions to yield a light-weight yet generalist student model. Meanwhile, we equip AMDKD with an adaptive strategy that allows the student to concentrate on difficult distributions, so as to absorb hard-to-master knowledge more effectively. Extensive experimental results …

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An Efficient Annealing-Assisted Differential Evolution For Multi-Parameter Adaptive Latent Factor Analysis, Qing Li, Guansong Pang, Mingsheng Shang Dec 2022

An Efficient Annealing-Assisted Differential Evolution For Multi-Parameter Adaptive Latent Factor Analysis, Qing Li, Guansong Pang, Mingsheng Shang

Research Collection School Of Computing and Information Systems

A high-dimensional and incomplete (HDI) matrix is a typical representation of big data. However, advanced HDI data analysis models tend to have many extra parameters. Manual tuning of these parameters, generally adopting the empirical knowledge, unavoidably leads to additional overhead. Although variable adaptive mechanisms have been proposed, they cannot balance the exploration and exploitation with early convergence. Moreover, learning such multi-parameters brings high computational time, thereby suffering gross accuracy especially when solving a bilinear problem like conducting the commonly used latent factor analysis (LFA) on an HDI matrix. Herein, an efficient annealing-assisted differential evolution for multi-parameter adaptive latent factor analysis …

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Segment-Wise Time-Varying Dynamic Bayesian Network With Graph Regularization, Xing Yang, Chen Zhang, Baihua Zheng Dec 2022

Segment-Wise Time-Varying Dynamic Bayesian Network With Graph Regularization, Xing Yang, Chen Zhang, Baihua Zheng

Research Collection School Of Computing and Information Systems

Time-varying dynamic Bayesian network (TVDBN) is essential for describing time-evolving directed conditional dependence structures in complex multivariate systems. In this article, we construct a TVDBN model, together with a score-based method for its structure learning. The model adopts a vector autoregressive (VAR) model to describe inter-slice and intra-slice relations between variables. By allowing VAR parameters to change segment-wisely over time, the time-varying dynamics of the network structure can be described. Furthermore, considering some external information can provide additional similarity information of variables. Graph Laplacian is further imposed to regularize similar nodes to have similar network structures. The regularized maximum a …

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Forest Structure And Composition Alleviate Human Thermal Stress, Loïc Gillerot, Dries Landuyt, Rachel Oh, Winston T. L. Chow, Et Al Dec 2022

Forest Structure And Composition Alleviate Human Thermal Stress, Loïc Gillerot, Dries Landuyt, Rachel Oh, Winston T. L. Chow, Et Al

Research Collection College of Integrative Studies

Current climate change aggravates human health hazards posed by heat stress. Forests can locally mitigate this by acting as strong thermal buffers, yet potential mediation by forest ecological characteristics remains underexplored. We report over 14 months of hourly microclimate data from 131 forest plots across four European countries and compare these to open-field controls using physiologically equivalent temperature (PET) to reflect human thermal perception. Forests slightly tempered cold extremes, but the strongest buffering occurred under very hot conditions (PET >35°C), where forests reduced strong to extreme heat stress day occurrence by 84.1%. Mature forests cooled the microclimate by 12.1 to …

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On The Robustness Of Diffusion In A Network Under Node Attacks, Alvis Logins, Yuchen Li, Panagiotis Karras Dec 2022

On The Robustness Of Diffusion In A Network Under Node Attacks, Alvis Logins, Yuchen Li, Panagiotis Karras

Research Collection School Of Computing and Information Systems

How can we assess a network's ability to maintain its functionality under attacks Network robustness has been studied extensively in the case of deterministic networks. However, applications such as online information diffusion and the behavior of networked public raise a question of robustness in probabilistic networks. We propose three novel robustness measures for networks hosting a diffusion under the Independent Cascade or Linear Threshold model, susceptible to attacks by an adversarial attacker who disables nodes. The outcome of such a process depends on the selection of its initiators, or seeds, by the seeder, as well as on two factors outside …

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End-To-End Hierarchical Reinforcement Learning With Integrated Subgoal Discovery, Shubham Pateria, Budhitama Subagdja, Ah-Hwee Tan, Chai Quek Dec 2022

End-To-End Hierarchical Reinforcement Learning With Integrated Subgoal Discovery, Shubham Pateria, Budhitama Subagdja, Ah-Hwee Tan, Chai Quek

Research Collection School Of Computing and Information Systems

Hierarchical reinforcement learning (HRL) is a promising approach to perform long-horizon goal-reaching tasks by decomposing the goals into subgoals. In a holistic HRL paradigm, an agent must autonomously discover such subgoals and also learn a hierarchy of policies that uses them to reach the goals. Recently introduced end-to-end HRL methods accomplish this by using the higher-level policy in the hierarchy to directly search the useful subgoals in a continuous subgoal space. However, learning such a policy may be challenging when the subgoal space is large. We propose integrated discovery of salient subgoals (LIDOSS), an end-to-end HRL method with an integrated …

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Learning Dynamic Multimodal Implicit And Explicit Networks For Multiple Financial Tasks, Meng Kiat Gary Ang, Ee-Peng Lim Dec 2022

Learning Dynamic Multimodal Implicit And Explicit Networks For Multiple Financial Tasks, Meng Kiat Gary Ang, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

Many financial f orecasting d eep l earning w orks focus on the single task of predicting stock returns for trading with unimodal numerical inputs. Investment and risk management however involves multiple financial t asks - f orecasts o f expected returns, risks and correlations of multiple stocks in portfolios, as well as important events affecting different stocks - to support decision making. Moreover, stock returns are influenced by large volumes of non-stationary time-series information from a variety of modalities and the propagation of such information across inter-company relationship networks. Such networks could be explicit - observed co-occurrences in online …

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Beer: Fast O(1/T) Rate For Decentralized Nonconvex Optimization With Communication Compression, Haoyu Zhao, Boyue Li, Zhize Li, Peter Richtarik, Yuejie Chi Dec 2022

Beer: Fast O(1/T) Rate For Decentralized Nonconvex Optimization With Communication Compression, Haoyu Zhao, Boyue Li, Zhize Li, Peter Richtarik, Yuejie Chi

Research Collection School Of Computing and Information Systems

Communication efficiency has been widely recognized as the bottleneck for large-scale decentralized machine learning applications in multi-agent or federated environments. To tackle the communication bottleneck, there have been many efforts to design communication-compressed algorithms for decentralized nonconvex optimization, where the clients are only allowed to communicate a small amount of quantized information (aka bits) with their neighbors over a predefined graph topology. Despite significant efforts, the state-of-the-art algorithm in the nonconvex setting still suffers from a slower rate of convergence $O((G/T)^{2/3})$ compared with their uncompressed counterpart, where $G$ measures the data heterogeneity across different clients, and $T$ is the number …

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How Developers Engineer Test Cases: An Observational Study, Maurício Aniche, Christoph Treude, Andy Zaidman Dec 2022

How Developers Engineer Test Cases: An Observational Study, Maurício Aniche, Christoph Treude, Andy Zaidman

Research Collection School Of Computing and Information Systems

One of the main challenges that developers face when testing their systems lies in engineering test cases that are good enough to reveal bugs. And while our body of knowledge on software testing and automated test case generation is already quite significant, in practice, developers are still the ones responsible for engineering test cases manually. Therefore, understanding the developers’ thought- and decision-making processes while engineering test cases is a fundamental step in making developers better at testing software. In this paper, we observe 13 developers thinking-aloud while testing different real-world open-source methods, and use these observations to explain how developers …

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Conreader: Exploring Implicit Relations In Contracts For Contract Clause Extraction, Weiwen Xu, Yang Deng, Wenqiang Lei, Wenlong Zhao, Tat-Seng Chua, Wai Lam Dec 2022

Conreader: Exploring Implicit Relations In Contracts For Contract Clause Extraction, Weiwen Xu, Yang Deng, Wenqiang Lei, Wenlong Zhao, Tat-Seng Chua, Wai Lam

Research Collection School Of Computing and Information Systems

We study automatic Contract Clause Extraction (CCE) by modeling implicit relations in legal contracts. Existing CCE methods mostly treat contracts as plain text, creating a substantial barrier to understanding contracts of high complexity. In this work, we first comprehensively analyze the complexity issues of contracts and distill out three implicit relations commonly found in contracts, namely, 1) Long-range Context Relation that captures the correlations of distant clauses; 2) Term-Definition Relation that captures the relation between important terms with their corresponding definitions; and 3) Similar Clause Relation that captures the similarities between clauses of the same type. Then we propose a …

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Understanding Sentiment Through Context, Richard M.Crowley, M.H. Franco Wong Dec 2022

Understanding Sentiment Through Context, Richard M.Crowley, M.H. Franco Wong

Research Collection School Of Accountancy

We examine whether empirical results using text-based sentiment of U.S. annual reports depend on the underlying context, within documents, from which sentiment is measured. We construct a clause-level measure of context, showing that sentiment is driven by many different contexts and that positive and negative sentiment are driven by different contexts. We then construct context-level sentiment measures and examine whether sentiment works as expected at the context-level across four prediction problems. Our results demonstrate that document-level sentiment exhibits significant noise in prediction and suggest that document-level aggregation of sentiment leads to missed empirical nuances. The contexts driving sentiment results vary …

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Pacific: Towards Proactive Conversational Question Answering Over Tabular And Textual Data In Finance, Yang Deng, Wenqiang Lei, Wenxuan Zhang, Wai Lam, Tat-Seng Chua Dec 2022

Pacific: Towards Proactive Conversational Question Answering Over Tabular And Textual Data In Finance, Yang Deng, Wenqiang Lei, Wenxuan Zhang, Wai Lam, Tat-Seng Chua

Research Collection School Of Computing and Information Systems

To facilitate conversational question answering (CQA) over hybrid contexts in finance, we present a new dataset, named PACIFIC. Compared with existing CQA datasets, PACIFIC exhibits three key features: (i) proactivity, (ii) numerical reasoning, and (iii) hybrid context of tables and text. A new task is defined accordingly to study Proactive Conversational Question Answering (PCQA), which combines clarification question generation and CQA. In addition, we propose a novel method, namely UniPCQA, to adapt a hybrid format of input and output content in PCQA into the Seq2Seq problem, including the reformulation of the numerical reasoning process as code generation. UniPCQA performs multi-task …

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A Logistic Regression And Linear Programming Approach For Multi-Skill Staffing Optimization In Call Centers, Thuy Anh Ta, Tien Mai, Fabian Bastin, Pierre L'Ecuyer Dec 2022

A Logistic Regression And Linear Programming Approach For Multi-Skill Staffing Optimization In Call Centers, Thuy Anh Ta, Tien Mai, Fabian Bastin, Pierre L'Ecuyer

Research Collection School Of Computing and Information Systems

We study a staffing optimization problem in multi-skill call centers. The objective is to minimize the total cost of agents under some quality of service (QoS) constraints. The key challenge lies in the fact that the QoS functions have no closed-form and need to be approximated by simulation. In this paper we propose a new way to approximate the QoS functions by logistic functions and design a new algorithm that combines logistic regression, cut generations and logistic-based local search to efficiently find good staffing solutions. We report computational results using examples up to 65 call types and 89 agent groups …

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Singlish Checker: A Tool For Understanding And Analysing An English Creole Language, Lee-Hsun Hsieh, Nam Chew Chua, Agus Trisnajaya Kwee, Pei-Chi Lo, Yang-Yin Lee, Ee-Peng Lim Dec 2022

Singlish Checker: A Tool For Understanding And Analysing An English Creole Language, Lee-Hsun Hsieh, Nam Chew Chua, Agus Trisnajaya Kwee, Pei-Chi Lo, Yang-Yin Lee, Ee-Peng Lim

Research Collection School Of Computing and Information Systems

As English is a widely used language in many countries of different cultures, variants of English also known as English creoles have also been created. Singlish is one such English creole used by people in Singapore. Nevertheless, unlike English, Singlish is not taught in schools nor encouraged to be used in formal communications. Hence, it remains to be a low resource language with a lack of up-to-date Singlish word dictionary and computational tools to analyse the language. In this paper, we therefore propose Singlish Checker, a tool that is able to help detecting Singlish text, Singlish words and phrases. To …

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Question-Attentive Review-Level Recommendation Explanation, Trung Hoang Le, Hady Wirawan Lauw Dec 2022

Question-Attentive Review-Level Recommendation Explanation, Trung Hoang Le, Hady Wirawan Lauw

Research Collection School Of Computing and Information Systems

Recommendation explanations help to improve their acceptance by end users. The form of explanation of interest here is presenting an existing review of the recommended item. The challenge is in selecting a suitable review, which is customarily addressed by assessing the relative importance of each review to the recommendation objective. Our focus is on improving review-level explanation by leveraging additional information in the form of questions and answers (QA). The proposed framework employs QA in an attention mechanism that aligns reviews to various QAs of an item and assesses their contribution jointly to the recommendation objective. The benefits are two-fold. …

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