Social and Behavioral Sciences Commons^™

Maturity Model For Customer-Centric Approach In Enterprise: The Case Of E-Commerce And Online Retail Industry, Soheil Zarrin

Dissertations and Theses

The network technologies are changing the dynamics of the interaction between customer and provider. Customers demand closer relationships and higher investment between partners, as well as cooperation between companies to build supporting technologies for their unique needs. Customer-centricity is defined as interaction with the customer through various touchpoints and aggregating these relations to create a position for the customer. Each Customer has a different need and expectation from the provider or seller, and companies need to be flexible enough to fulfill their needs. One of the reasons organizations invest less in customer experience is that they believe they are already …

The Benefits Of Social Support On Health And Well-Being In Military Populations: Examining Mechanisms, Source Of Support, And The Reach Of A Workplace Well-Being Intervention, Annamarie Sophia O'Neill

Dissertations and Theses

Social connection is essential for health and well-being. Although the salubrious effects of social relationships have been established, important questions remain such as: the mechanisms driving these beneficial effects, the extent that promoting social support in the workplace can benefit workers and their romantic partners, and if support from important but less close sources of support (like supervisors) can offer additional health benefits beyond support from closer relationships (like romantic partners). Over three studies, I explored these topics in the context of military couples (Studies 1 & 2) and in partnered service members (Study 3) on health and well-being outcomes …

Le Gout Qui Reste: Cultural Identity And Belonging In Ook Chung's Kimchi, Taurean James Weber-Laurencio

Dissertations and Theses

The emphasis placed on the questioning of identity in Québécois society since the Quiet Revolution of the mid-twentieth century continues to this day. Whereas this search for a specifically Québécois identity was originally cast in terms of an Anglophone/Francophone divide, the influx of migrants from around the world to the province since the 1970s has rendered such a simplistic, binary discourse impossible. The population of Québéc in general and of Montréal in particular is now multicultural; visible minorities now constitute twenty-six percent of the Montréal populace. While most migrants in Québéc are able to find a niche in Montréal in …

Coming To Know The Local Environment: Children's Experiences In Rautamai Gaunpalika, Nepal, Elsie Nicole Love

Dissertations and Theses

This qualitative research, conducted over three months from late monsoon season into early fall of 2018 with twenty-six children and thirteen adults, explores how children in the hills of Rautamai Gaunpalika, Province 1, Nepal come to know their local environment. Semi-structured interviews with children, their family members, and teachers, and participant observation with children as they worked and played in forests, fields, and streams, suggest that outside of school, children come to know their local environment in the following ways: through participation in and application of knowledge to subsistence practices; through collaborative learning and teaching in mixed-age groups; through relationships …

Examining The Role Of Social Support And Neighborhood Deprivation In The Relationship Between Multiple Aces And Health Risk Behaviors, Marin L. Henderson-Posther

Dissertations and Theses

The accumulation of multiple adverse childhood experiences (ACEs) is associated with the disproportionate development of health risk behaviors (HRBs), such as smoking, substance use, physical inactivity, and risky HIV behaviors. The impact of neighborhood social inequities on the association between multiple ACEs and HRBs is not well known. This study aims to examine the impact of stressors associated with neighborhood deprivation on ACE-related HRBs, the potential protective factor of perceived social support (PSS), as well as better understand disproportionality experienced by racial/ethnic minorities. Through merging data from the 2010 Washington State Behavioral Risk Factor Surveillance System survey (n = …

Immigration Federalism In The United States: Constructing A Contemporary Institutional Framework Centered On Local Communities Through A Case Study Approach, Sara Kuehlhorn Friedman

Dissertations and Theses

This research study presents a new model of immigration federalism which integrates existing theories into a framework that emphasizes agency at the local level. Unlike dominant models of federalism that observe the cascading effect of higher-level policy on lower levels of government, this research focuses on empirical evidence at the local level to understand its relation to policy at higher levels. Immigration federalism is receiving substantial interest in scholarly work and in practice, but it lacks a cohesive and comprehensive theory explaining variation at the community level. There is little reason to expect sweeping changes in immigration policy at the …

Intersections Of Masculinity, Culturally Relevant Factors, And Intimate Partner Violence Perpetration Among Asian American Men, Jason Z. Kyler-Yano

Dissertations and Theses

Intimate partner violence (IPV) by men against women is a devastating social problem that is experienced by over a quarter of women in their lifetimes (Tjaden & Thoennes, 2000). IPV in Asian American communities is a prevalent problem that is likely influenced by both patriarchal gender role norms as well as culturally salience factors that are distinct to Asian Americans. Given the influence of norms and values on gendered power dynamics and racial power dynamics in the U.S., it is important to understand the intersections of gender and culture in Asian American men's masculine role norms and IPV perpetration. This …

The Impact Of New Light Rail Service On Employment Growth In Portland, Oregon, Lahar Santra

Dissertations and Theses

This study quantitatively examines the impact of the new Light Rail Transit (LRT) service on employment growth in retail, knowledge, and service sectors before and after opening the LRT. At the corridor level, this study conducts a case study of Greenline in Southeast Portland, Oregon. The results of the corridor level study suggest that the new LRT service increased employment along the Greenline corridor among all the three sectors of interest- retail, knowledge, service in the long-term (ten years) while having slightly different results for the short-term (five years), likely due to the slow growth of LRT benefits. This study …

Spatial And Seasonal Variations Of Microplastic Concentrations In Portland's Freshwater Ecosystems, Rebecca Talbot

Dissertations and Theses

Microplastics are a pollutant of growing concern and are ubiquitous in a variety of environmental compartments. The majority of microplastics research to date has been conducted in marine waters, and less is known regarding the sources and delivery pathways of microplastics in urban rivers. The first chapter is comprised of a review of the scientific literature regarding the spatial and temporal factors affecting global freshwater microplastic distributions and abundances. Microplastic spatial distributions are heavily influenced by anthropogenic factors, with higher concentrations reported in regions characterized by urban land cover, high population density, and wastewater treatment plant effluent. Temporal variables of …

Heat, Wildfire And Energy Demand: An Examination Of Residential Buildings And Community Equity, Chrissi Argyro Antonopoulos

Dissertations and Theses

Extreme heat and wildfire events are becoming more prolific and exacerbated by climate change, carrying significant implications for environmental and social systems. Residential buildings play a central role in protecting people from heat and pollutant exposure during extreme weather events, but the level of protection varies dramatically depending on building energy efficiency and technology availability. Low-income and communities of color have higher energy burdens compared to affluent populations, and underserved communities often do not have financial resources for, or access to, advanced building technologies. This dissertation explores the impacts of extreme heat and wildfire on residential buildings, focused specifically on …

Geographies Of Urban Unsafety: Homeless Women, Mental Maps, And Isolation, Jan Radle Roberson

Dissertations and Theses

This study explores the intersection of urban unsafety and the marginalized population of homeless women. Specifically, it investigates how homeless women identify/perceive and navigate unsafe urban space. Specific research questions include:

1. What does housing insecurity look like for an unhoused woman?

2. In what ways is mental mapping a robust tool for gathering the stories (data) of vulnerable populations such as unhoused women?

3. What does the spatialization of unsafe locations look like and are demographic groupings dissimilarly affected?

4. What are the critical reasons for unsafety identified by participants?

5. How do homeless women respond to urban unsafety; …

More Than Words: Articulating The Multisensory Experiences Of Protected Area Visitors In Southern Nevada, Sara Nicole Temme

Dissertations and Theses

The complex sensory experiences of visitors to U.S. protected areas are not well understood. Previous research investigates visitor activities, motivations, and the ways place attachment cultivates support for conservation activities and other pro-environmental behavior. However, it is unclear how protected area visitor sensory experiences contribute to these behaviors. This study aims to articulate the multisensory experiences of visitors to the Desert National Wildlife Refuge Complex and the Spring Mountains National Recreation Area in southern Nevada, U.S.A. Specifically, it demonstrates the complexity of these experiences as present, intertwined, and embodied in all visit phases: before, during, and after. Utilizing a mixed-method …

Measuring Morality In The 2020 Us Presidential Election, Scott Edward Atkins

Dissertations and Theses

This study explores the moral content evident in speeches by 2020 US Presidential Candidates Joe Biden and Donald Trump. Drawing on Moral Foundations Theory (Haidt, 2013), I test the hypotheses that each candidate's moral content, as measured by the use of certain morally salient keywords, will fall along patterns based on their political affiliation. In testing these hypotheses, I also present a comparison of keyword analysis methods. The first uses a simple word count procedure alongside the Moral Foundations Dictionary 2.0, developed by Frimer et al. (2017), which scores a document based on the presence of words from each of …

Linking Conservation And Environmental Justice: Exploring Relationship-Building Between A Land Trust And Four Pacific Northwest Tribes, C. Noel Plemmons

Dissertations and Theses

Conservation organizations around the world are addressing exclusionary policies and implicit biases that have alienated segments of society from both the conservation movement and natural places. Native American tribes make up one segment of society with a particular interest in and deep ties to land and resources. Vancouver, Washington-based Columbia Land Trust recognizes tribes' special relationships with their ancestral lands and resources thereon, but has struggled to develop policies that involve tribes in conserved areas and conservation plans. The conception among mainstream scientists that western conservation science is better equipped than Indigenous ecological knowledge (IEK) to determine best practices is …

A Job-Demand Resource Theory And Psychological Flexibility Integrated Model Of Police Officer Burnout, Lucas David Baker

Dissertations and Theses

Police officers encounter stressors as a result of job responsibilities that contribute to high rates of occupational burnout. Defined by three primary components (emotional exhaustion, depersonalization, and professional inefficacy), burnout is associated with health- and work-related problems among officers. In addition, police agencies incur significant costs associated with burnout due to performance decline and turnover. Officer burnout is also a matter of public interest given that burnout is associated with low prosocial behavior and high use of force. As such, research that aims to explore the formation and maintenance of officer burnout may be consequential for the profession and society …

The Nexus Of Climate Change, Biodiversity, And Food Security: A Brazil Case Study, Andrew M. Berger

Dissertations and Theses

What is referred to as climate change today is the rapid warming of the climate, largely from human actions, and the effects that come with that warming. One study published by the United States Department of Agriculture (USDA) in 2021 argues that, “human-induced emissions of greenhouse gases have caused increases in global average temperatures, changes in precipitation timing and intensity, rising sea levels, and many other changes.” A Food and Agriculture Organization (FAO) study found that when looking at the number of countries exposed to climate extremes in five year periods from 2000 to 2020, the number of countries “exposed …

Challenges To Career As A Source Of Meaning And Satisfaction Among Certified Athletic Trainers In The United States Of America, Nicole Marie Glasgow

Dissertations and Theses

There is a high prevalence of burnout in the athletic training profession. Similar to what has been found in other healthcare professions, burnout is correlated with lack of job satisfaction, high turnover, and decreased productivity. In phase one of this study, the purpose was to investigate whether there was a relationship between perceived career meaning and burnout among certified athletic trainers. In phase two, the purpose of the study was to explore the lived experiences of meaningfulness and purposefulness by certified athletic trainers. The overall objective of the research was to generate an understanding of factors associated with burnout in …

Anhedonia And Impulsivity In College Alcohol Use: A Path Analysis, Sydney N. Stamatovich

Dissertations and Theses

This study tested a path model to explore whether different types of anhedonia are associated with alcohol use and problems via different types of impulsivity in 640 college students (ages 18-25). This study parsed anhedonia into four specific facets: consummatory and anticipatory anhedonia, and “recreational” and social anhedonia. Consummatory anhedonia (i.e., the “liking” of a reward) was hypothesized to be associated with alcohol use and problems via sensation seeking, a component of impulsivity where individuals tend to seek out rewarding, yet sometimes risky stimuli. Further, anticipatory anhedonia (i.e., the process of “looking forward to” or “wanting” a reward) was hypothesized …

A Narrative Study Describing The Transition From Residential Treatment As A Child: An Adult Perspective, Alison Marie Vogelsang

Dissertations and Theses

To date, the literature sorely lacks empirical research exploring treatment outcomes among children in residential treatment centers (RTCs). Consequentially, there is an increasing demand for more studies examining such outcomes, particularly as they pertain to an individual’s experience leaving an RTC. There is even less research exploring the perspectives of individuals who resided in an RTC as a child due to the vulnerable nature of this population and difficulty in accessibility. The transitional period is believed to be a salient component impacting treatment outcomes, yet little is known about how this component of residential treatment is experienced and whether it …

Childhood Interpersonal Trauma And Disordered Eating; The Mediating Role Of Social Information Processing Deficits, Deviated Pubertal Timing, And Emotion, Cazzie Es Steinzor

Dissertations and Theses

Childhood maltreatment has been identified as a risk factor for psychopathology, including disordered eating. The current study tested a transdiagnostic theoretical model, posited by McLaughlin and colleagues (2020), that integrates difficulties with emotions, perceived deviation in pubertal timing, and social information processing deficits to explain the relationship between childhood maltreatment exposure and the development of a range of psychopathology. Specifically, the current study incorporated the aforementioned mechanisms to explain the relationship of child maltreatment with disordered eating. While research supports associations between the aforementioned variables, it is unclear if these three mechanisms better explain the relationship between exposure to childhood …

An Experience Sampling Study Of Sleep Disturbance, Emotional Regulation And Posttraumatic Stress Symptoms In Predicting Alcohol Use Among Oif/Oef Veterans, Renata Jacqueline Surette

Dissertations and Theses

Posttraumatic Stress Disorder (PTSD) is a common concern for veterans involved in the post-9/11 Iraq and Afghanistan conflicts (Epidemiology, 2017). Alcohol use is highly comorbid with PTSD in returning veterans (Seal et al., 2011). There are several models for the complex relationship between these two constructs including self-medication models or as an attempt to regulate emotion. Sleep disturbances have been linked to PTSD and alcohol use (Conroy & Arnedt, 2014) and could be driving the relationship. It is also possible that difficulties in emotion regulation could be part of this relationship either independently (Kelly & Bardo, 2016; Perlick et al., …

Psychological Functioning And Community Support In Adolescents Exposed To A School Shooting, Jessica Taylor Kelly

Dissertations and Theses

This study evaluated the impact of community support, specifically the impact of a trauma-related community-led campaign, on high school youth following a school shooting. Adolescents are at risk for the adverse impacts of trauma exposure (Katsiyannis et al., 2018; Rajan et al., 2019; Heleniak et al., 2016; McDermott & Cobham, 2012; McLean et al., 2013; Schonfeld & Demaria, 2020). However, social support from one’s community has been found to protect against the psychological and functional consequences of exposure to trauma (Bal et al., 2003; Cheng et al., 2014; Derivois et al., 2014. The purpose of this study was to assess …

The Gendered Interpretation Of Child Marriage: A Niger Case Study, Melissa Safi

Dissertations and Theses

This paper seeks to answer the question, what is the primary factor driving child marriage? I explore the literature in several scholarly articles that explain why the harmful, traditional practice of child marriage is an issue that predominantly affects girls globally. I also utilize the feminist theory of international relations to support my analysis of child marriage as a gender issue. Incorporating evidence from annual international reports, scholarly articles, and mixed methods studies, this paper examines a case study of Niger, where child marriage affects more than half the population of girls under the age of 18. In studying Niger, …

A Grounded Theory Approach To Rural Care Provider Perspectives Of Disability And Sexual Violence, Blake Elvrum Warner

Dissertations and Theses

Research involving sexual violence among individuals with disabilities is scarce despite a prevalence rate higher than the general population. The perspectives of care providers regarding their experience working with individuals with disabilities who have experienced sexual violence is even less understood. The purpose of the current grounded theory study was to better understand the experience of care providers working with individuals with disabilities who have experienced sexual violence. Care providers of individuals with disabilities were recruited from disability services agencies and interviewed by the primary researcher. There were ten participants from a variety of direct care, ancillary care, and administrative …

User Experience In The Visual Notifications On Smart Devices, Young Ae Kim

Dissertations and Theses

Notifications on smart devices have a crucial role for the end-users to help decide their action to the information. Despite the flexible customization of notifications for the intuitive user experience, users feel overwhelmed by the number of notifications they receive daily. The nature of notifications is short-lived, but they are extremely intrusive and disengaging. While user experience and user interface are advanced, notifications have remained broken despite their complexity. In fact, the notifications have the poorest usability that users may struggle to customize notifications in their smart devices and choose to ignore them. Irrelevant notifications not only get ignored, but …

Comparative Study Of Newspaper Coverage About Tiny Homes Within America: A Content Analysis Of Six Geographic Regions, Faith Rothenberger

Dissertations and Theses

Tiny home living is an alternative way of dwelling, compared to the average American home, and is increasing in popularity worldwide. Tiny homes have a smaller ecological footprint, are more affordable than traditional housing, and can be instrumental in addressing many social and environmental pressures facing the US today. This study examines how tiny homes are represented to the public by way of newspaper reporting and seeks to understand if there are geographic and temporal differences in reporting related to tiny homes. The study uses content analysis to identify differences in key factors between regional newspapers within America’s six geographic …

Examining The Effect Of Object Relations And Defense Mechanisms On Interpersonal Relations In Adults With Adhd Symptoms, Cherise White

Dissertations and Theses

Impaired interpersonal functioning, often persistent from childhood through adulthood, is common in ADHD. Symptoms of ADHD such as restlessness and impulsivity may result in behaviors such as being overly talkative, interrupting or intruding on others already engaged in activities, while inattentive symptoms may result in a person being perceived as aloof, indifferent, and/or uncaring (APA, 2013; Friedman et al., 2003). As compared to adults without a history of elevated ADHD symptoms, more impaired interpersonal functioning has been found among young adults with ADHD, and this increased impairment in adults with ADHD is often a primary reason they pursue therapy (Horowitz …

The Relationship Between Discrimination And Alcohol Use Among Latinx College Students In The Context Of Covid-19, Mahtab Tuba

Dissertations and Theses

Latinx are the largest minority group in the United States. Ethnic discrimination is a common experience among this population—especially among young adults. Prior work has suggested an association between discrimination, psychological well-being, and alcohol use. Research has also highlighted that social support may buffer the impact of discrimination upon Latinx mental well- being and alcohol use. The present study investigated the relation between the appraisal of discrimination and alcohol-related outcomes (i.e. frequency of use, binge drinking, alcohol- related consequences and risky behavior) of Latinx college students in the context of the COVID-19 pandemic. We evaluated social support as a moderator …

Joint Laughter Between Patient And Therapist: Exploring The Function Of These Moments And Their Relationship To The Working Alliance In Short-Term Psychotherapy, Molly Rappaport

Dissertations and Theses

Laughter emerges in infancy and reflects mutually aroused and regulated positive affect within the caregiver-infant relationship and repeated cycles of shared, co-regulated positive arousal have been shown to play a critical role in fueling secure attachment bond formation and laying the groundwork for the infant’s capacity for affect regulation (Schore, 2003). Throughout life, laughter continues to function as an attachment behavior with the possibility of promoting interpersonal closeness or creating distance. Attitudes toward the role of laughter in psychotherapy vary among psychodynamically-oriented clinicians and research has mostly focused on the kinds of humor and interventions that provoke laughter rather than …

Understanding How Different Personality Models Can Predict Non-Suicidal Self-Injurious Behaviors, Rachel Chavin

Dissertations and Theses

The current study seeks to examine the role of maladaptive personality traits and personality functioning’s relationship with non-suicidal self-injury (NSSI) engagement and suicidal behavior. Specifically, this study examined the validity of the Alternative Model of Personality Disorders (AMPD) in predicting historical and prospective self-harm behavior in comparison to the Five Factor Model. This study recruited 400 female participants, ages 18-24, who completed a battery of measures about personality functioning, traits, self-harm, and suicidal history. Two weeks after the initial assessment, participants completed a follow-up survey to assess their NSSI behavior over the past two weeks. Through point-biserial correlations, this study …