Social and Behavioral Sciences | Open Access Articles

Getting The Best Of Both Worlds, Steven Burton, Janice Wong

Asian Management Insights

Pair a technical expert with a generalist for successful change management.

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Global Mobility: Why People Migrate, Parag Khanna

Asian Management Insights

Implications for a nation's human resources and technology policies.

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Does Active Service Intervention Drive More Complaints On Social Media? The Roles Of Service Quality And Awareness, Shujing Sun, Yang Gao, Huaxia Rui

Research Collection School Of Computing and Information Systems

Despite many advantages of social media as a customer service channel, there is a concern that active service intervention encourages excessive service complaints. Our paper casts doubt on this misconception by examining the dynamics between social media customer complaints and brand service interventions. We find service interventions indeed cause more complaints, yet this increase is driven by service awareness rather than chronic complaining. Due to the publicity and connectivity of social media, customers learn about the new service channel by observing customer service delivery to others – a mechanism that is unique to social media customer service and does not …

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Online Patriarchal Bargains And Social Support: Struggles And Strategies Of Unwed Single Mothers In China, Xiaoman Zhao, Sun Sun Lim

Research Collection College of Integrative Studies

Patriarchal bargains have been studied in many settings as a strategy that helps women circumvent constraints and forge spaces for individual empowerment. Despite the growing use of mediated communication, little is known about how patriarchal bargains are enacted and realized within online interactions such as in discussion forums. By analyzing how Chinese unwed single mothers renegotiate the state’s oppressive population control and gender policies through their online activity, this study proposes the concept of “online patriarchal bargain” to extend patriarchal bargain theory to women’s Internet use. It further explores linkages between social support and patriarchal bargain to elucidate how support …

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Battling Over Bathwater: Greywater Technopolitics In Los Angeles, Sayd Randle

Research Collection College of Integrative Studies

In Los Angeles, domestic wastewater recycling ("greywater") systems are controversial, loved by local environmentalists and disdained by the city's water agencies. Drawing on fieldwork among greywater advocates and public water agency workers, this article examines how greywater systems function as nodes that unsettle relations between residents and the public agencies that manage the city's water grid. Elaborating the longstanding frictions over greywater reuse in LA reveals how these fixtures are mobilized by advocates to rescript the roles of both individuals and the state within the urban waterscape. Detailing public agency workers' resistance to this form of selective disconnection from the …

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Urbanization Policy And Economic Development: A Quantitative Analysis Of China's Differential Hukou Reforms, Wen-Tai Hsu, Lin Ma

Research Collection School Of Economics

The household registration system (hukou system) in China has hampered rural-urban migration by posing large migration friction. The system has been gradually relaxed in the past few decades, but the reforms have been differential in city size. We find a striking contrast in migration patterns between years 2005 and 2015; rural people tended to move more to large cities in 2005, but more to small- and medium-sized cities in 2015. We calibrate a spatial quantitative model to the world economy in both years with China divided into rural, mega-city, and other-city regions. We find that alternative urbanization policies that are …

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The Global Chinese Consumer, Rane Xue, Xiaolei Gu

Asian Management Insights

At the forefront of growth in the luxury goods market.

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Asia Embraces Digital Currency And Cryptocurrency, David Kuo Chen Lee

Asian Management Insights

A decade ago, everyone was sceptical about cryptocurrency. Today, Asian governments are harnessing its technology to raise payment efficiency and improve financial inclusion. Initially, the technology was advocated and harnessed by ‘cypherpunks’, that is, individuals who advocate the use of cryptography and other strong encryption technologies to promote social and political change. At that time, being a cypherpunk meant standing on the opposite side of the government; today, I see cypherpunks, otherwise more appropriately known as cryptopunks, working closely with governments.

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Cashing In On Disruptions From Covid-19, Dennis Ng

Asian Management Insights

Promoting cashless payments at Singapore’s hawker centres

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Code-Switching Patterns Differentially Shape Cognitive Control: Testing The Predictions Of The Adaptive Control Hypothesis, Giliaine Ng, Hwajin Yang

Research Collection School of Social Sciences

Bilinguals engage in qualitatively different code-switching patterns (alternation, insertion, and congruent lexicalization) to different degrees, according to their engagement in different types of interactional contexts (single-language context, dual-language context, and dense code-switching context). Drawing on the adaptive control hypothesis, we examined whether bilinguals’ code-switching patterns would differentially shape multiple aspects of cognitive control (interference control, salient cue detection, and opportunistic planning). We found that a dense code-switching context, which predominantly involves insertion and congruent lexicalization, was positively associated with verbal opportunistic planning but negatively associated with interference control and salient cue detection. In contrast, a dual-language context, which predominantly involves …

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Older Adult Employment Status And Well-Being: A Longitudinal Bidirectional Analysis, Jonathan L. Chia, Andree Hartanto

Research Collection School of Social Sciences

Mixed findings in the literature on the effects of older adult employment on well-being and the reciprocal influence of well-being on employment suggest the need for more careful methodology in teasing out this relationship. Moreover, as previous research has shown that different domains of well-being relate to constructs differently, more nuanced definitions of well-being may be appropriate. The present study examined the longitudinal bidirectional associations of employment and different domains of well-being, controlling for stable within-person variables. The present study sampled older adults from the Midlife Development in the US study at three timepoints on employment status and well-being, specifically …

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Emigrants’ Citizenship In China, Jiaqi M. Liu

Research Collection School of Social Sciences

Scholars have examined closely how China’s citizenship regime, namely, the household registration (hukou) system, manages domestic population movements. However, how China’s citizenship regime regulates emigrants abroad remains largely unexplored. In this study, I throw into sharp relief the external dimension of hukou through a genealogical investigation of China’s citizenship policies towards emigrants abroad over the past seven decades. I argue that the otherwise domestically oriented hukou regime also governs emigrant citizenship by first deregistering emigrants who have obtained foreign residency and then selectively restoring those who seek to return to China. This combination of de- and reregistration processes leads to …

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Burnout Isn’T Just Exhaustion: Workers Can Also Feel Cynical Or Inadequate, Tina Li Yi Ng, Andree Hartanto

Research Collection School of Social Sciences

Employers, take note: There’s more to burnout which corporate wellness initiatives alone cannot solve, say SMU researchers. The huge wave of resignations spurred by the pandemic has forced companies to confront burnout, implementing “burnout breaks” to curb the loss of productivity that comes with working too much. Though initiatives like “mental health weeks” are widely appreciated, they merely scratch the surface and do not solve the issue. To truly put out the flames of burnout, a precise diagnosis of the problem is critical. This is especially true in Singapore, the world’s most fatigued country where one in two workers feels …

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Cultural Diplomacy And Co-Operation In Asean: The Role Of Arts And Culture Festivals, David Ocon

Research Collection School of Social Sciences

Beyond their traditional role as entertainment, form of expression and meeting spaces within local communities, arts and culture festivals can perform various functions. They can serve as showcases of artistic pride, signal openness towards cultural diversity, support the local economy, contribute to reducing political tension and provide grounds to consolidate international relationships. On occasion, such festivals function as tools to support the vision of a multilateral co-operation institution, as is the case of the Association of Southeast Asian Nations (ASEAN). Through a comprehensive review of the arts and culture festivals curated in ASEAN, this article investigates the festivals’ ulterior motivations. …

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Loosening The Definition Of Culture: An Investigation Of Gender And Cultural Tightness, Alexandra S. Wormley, Matthew Scott, Kevin Grimm, Norman P. Li, Bryan K. C. Choy, Adam B. Cohen

Research Collection School of Social Sciences

To date, the study of cultural tightness has been largely limited to exploring the strictness of social norms and the severity of punishments at the level of nations or regions. However, cultural psychologists concur that humans gather cultural information from more than just their nationality. Gender is a cultural identity that confers its own social norms. Across three studies using multi-method designs, we find that American women feel the culture surrounding their gender is “tighter” than that for men, and that this relationship is mediated by perceived gender-related threats to the self. However, in a follow-up study in Singapore, we …

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Fleet Sizing And Allocation For On-Demand Last-Mile Transportation Systems, Karmel Shehadeh, Hai Wang, Peter Zhang

Research Collection School Of Computing and Information Systems

The last-mile problem refers to the provision of travel service from the nearest public transportation node to home or other destination. Last-Mile Transportation Systems (LMTS), which have recently emerged, provide on-demand shared transportation. In this paper, we investigate the fleet sizing and allocation problem for the on-demand LMTS. Specifically, we consider the perspective of a last-mile service provider who wants to determine the number of servicing vehicles to allocate to multiple last-mile service regions in a particular city. In each service region, passengers demanding last-mile services arrive in batches, and allocated vehicles deliver passengers to their final destinations. The passenger …

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Carlos Ghosn: The Rise And Fall Of An Automobile Legend, Jochen Reb, Abhijeet K. Vadera, Sin Mei Cheah

Research Collection Lee Kong Chian School Of Business

Was it politics, greed, or hubris that led to Carlos Ghosn's downfall? On December 29, 2019, disgraced auto titan Carlos Ghosn (rhymes with ‘tone’) made an audacious escape from house arrest in Tokyo, where he had been detained on financial impropriety charges. Of all the places imaginable, Ghosn hid in a huge case for musical instruments, which was then loaded onto an aeroplane as cargo. Dubbed as “one of the most brazen and well-orchestrated escape acts in recent history, involving a dizzying array of hotel meet-ups, bullet train travel, fake personas, and the chartering of a private jet”, it was …

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Algorithmic Transparency, Jian Sun

Research Collection Lee Kong Chian School Of Business

I study the optimal algorithmic disclosure in a lending market where lenders use a predictive algorithm to mitigate adverse selection. The predictive algorithm is unobservable to borrowers and uses a manipulable borrower feature as input. A regulator maximizes market efficiency by disclosing information about the statistical properties of variables embedded in the predictive algorithm to borrowers. Under the optimal disclosure policy, the posterior belief consists of two disjoint regions in which the borrower feature is more relevant and less relevant in predicting borrower quality, respectively. The optimal disclosure policy differentiates posterior lending market equilibria by the equilibrium data manipulation levels. …

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Development And Psychometric Evaluation Of The Anticipated Food Scarcity Scale (Afss), Michal Folwarczny, Norman P. Li, Valdimar Sigurdsson, Lynn K. L. Tan, Tobias Otterbring

Research Collection School of Social Sciences

Mass media extensively inform societies about events threatening the global food supply (e.g., pandemics or Brexit). Consumers exposed to such communication may perceive food resources as becoming scarcer. In line with an evolutionary account, these perceptions can shift decision-making in domains such as food preferences or prosociality. However, existing literature has solely focused on actual and past food insecurity experiences threatening mostly low-income families, thus neglecting the future-oriented perceptions among the general population. This paper broadens the food insecurity research scope by developing a new construct-anticipated food scarcity (AFS)-which is defined as the perception that food resources are becoming less …

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Focus On Sustainable Cities: Urban Solutions Toward Desired Outcomes, M. Georgescu, M. Arabi, Winston T. L. Chow, E. Mack, K. C. Seto

Research Collection School of Social Sciences

Urbanization represents the single most impactful and long-lasting transformation of the Earth system since the dawn of civilization. Cities are simultaneously locations of innovation, social connectivity, and wealth, but they also create local-to-global environmental degradation and socioeconomic disparities. For example, food provision for cities has required significant land-use change and fertilizer input, has altered regional climate, biogeochemical cycles, and degraded marine and landscapes through biodiversity loss, algal blooms and fish kills. To maintain urban livelihoods and the provision of goods and services, cities require vast amounts of energy (e.g. to provide access to transport, cooling systems), which are massive producers …

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The Challenges Faced By University Educators In Singapore When Referring Students To Counsellors: An Instrumental Case Study, Poh Yaip, Steven Ng, Yee Lin Chung

Research Collection School of Social Sciences

This study examines the difficulties faced by two university professors working in a public, autonomous university in Singapore, when referring students to counselling services. Educators typically observe how students interact and behave in class, and may refer students to counselling services. However, there is little research into how educators experience and view this role, particularly in higher education in Asia. Two university professors who had referred students to their university’s counselling centre took part in semi-structured interviews for the study. From these interviews, the study revealed educators can face a range of challenges in their referral role, such as lack …

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Making Money From Cryptocurrency? The Taxman May Call On You, Hern Kuan Liu, Vincent Ooi

Research Collection Yong Pung How School Of Law

Miners, forgers, hobbyists, traders – different rules apply. Just don’t assume crypto investment is somehow immune to taxation.

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China Meets Digital Currency: E-Cny And Its Implications For Businesses, Heng Wang

Research Collection Yong Pung How School Of Law

China is likely to be the first major economy to issue central bank digital currency (CBDC). China’s CBDC, e-CNY, may lead to a new ecosystem that would profoundly affect business, product offerings and business practice. E-CNY is likely to affect both local and international businesses, particularly those with a presence in China or those who commonly transact with Chinese actors. There is also the possibility of e-CNY use outside of China. If China’s CBDC practice and standards affect international practice (such as through standard making), e-CNY has the potential to affect the broader businesses community. This article discusses the following …

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Health Insurance And Subjective Well-Being: Evidence From Two Healthcare Reforms In The United States, Seonghoon Kim

Research Collection School Of Economics

We study the role of access to health insurance coverage as a determinant of individuals' subjective well-being (SWB) by analyzing large-scale healthcare reforms in the United States. Using data from the Behavioral Risk Factor Surveillance System and Panel Study of Income Dynamics, we find that the 2006 Massachusetts reform and 2014 Affordable Care Act Medicaid expansion improved the overall life satisfaction of Massachusetts residents and low-income adults in Medicaid expansion states, respectively. The results are robust to various sensitivity and falsification tests. Our findings imply that access to health insurance plays an important role in improving SWB. Without considering psychological …

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Fixed-K Inference For Volatility, Tim Bollerslev, Jia Li, Zhipeng Liao

Research Collection School Of Economics

We present a new theory for the conduct of nonparametric inference about the latent spot volatility of a semimartingale asset price process. In contrast to existing theories based on the asymptotic notion of an increasing number of observations in local estimation blocks, our theory treats the estimation block size k as fixed. While the resulting spot volatility estimator is no longer consistent, the new theory permits the construction of asymptotically valid and easy-to-calculate pointwise confidence intervals for the volatility at any given point in time. Extending the theory to a high-dimensional inference setting with a growing number of estimation blocks …

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Global Value Chain Development Report 2021: Beyond Production, Yuqing Xing, Elisabetta Gentile, David Dollar, Et Al.

Research Collection School Of Economics

A radical shift is underway in global value chains as they increasingly move beyond traditional manufacturing processes to services and other intangible assets. Digitization is a leading factor in this transformation, which is being accelerated by the coronavirus disease (COVID-19) pandemic. The Global Value Chain Development Report 2021, the third of a biennial series, explores this shift Beyond Production. This report shows how the rise of services value chains offers a new path to development and how protectionism and geopolitical tensions, environmental risks, and pandemics are undermining the stability of global value chains and forcing their reorganization geographically.

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Panel Discussion 4 | Peer Community In ... : Publish And Review Models In France, Thomas Guillemaud

COAR Asia OA Meeting 2021

In France where Open Science is a governmental priority, they have built communities of researchers reviewing and recommending for free preprints in their fields in an open, independent, non-exclusive and reliable way, managed by researchers and for researchers called Peer Communities In (PCI). The researchers were empowered to regain control of scholarly publishing refocusing on articles and not the journals' quality. They have seen savings from not paying journal APCs, making results available right away, and transparency of the process. The French research institutions and universities support this process by their recognition of the pre-prints in PCI.

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Panel Discussion 3 | The Shift To Open Access In University Courses And Some Of The Considerations For Moving To This Model, Sukanya Naidu

COAR Asia OA Meeting 2021

The presentation covered the awareness, discoverability and access to open access resources. OER resources and repositories were included in the library catalogue. Listed the considerations to move to the open access model for teaching and learning. Some of the lessons learnt were: one size does not fit all, faculty already use OER, need to strike a balance between open content and subscribe content. The NUS Libraries also contribute to open access content via its repository called ScholarBank and Digital Gems.

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Panel Discussion 3 | Open Educational Resources: Involvement Of Libraries And Lis Professionals, Khasiah Zakaria

COAR Asia OA Meeting 2021

The presentation covered Malaysian academic libraries and librarians roles in OER, the opportunities and challenges, with recommendations towards national policy guidelines on OER.

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Panel Discussion 3 | Open Access Emphasis In Australia, Derek Whitehead

COAR Asia OA Meeting 2021

The panelist covered the open access landscape in Australia, including developments in open access repositories in Australasia, Creative Commons in Australia and New Zealand, developments in open data, with an emphasis on open education resources in Australian universities.

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Full-Text Articles in Social and Behavioral Sciences

Getting The Best Of Both Worlds, Steven Burton, Janice Wong

Asian Management Insights

Global Mobility: Why People Migrate, Parag Khanna

Asian Management Insights

Does Active Service Intervention Drive More Complaints On Social Media? The Roles Of Service Quality And Awareness, Shujing Sun, Yang Gao, Huaxia Rui

Research Collection School Of Computing and Information Systems

Online Patriarchal Bargains And Social Support: Struggles And Strategies Of Unwed Single Mothers In China, Xiaoman Zhao, Sun Sun Lim

Research Collection College of Integrative Studies

Battling Over Bathwater: Greywater Technopolitics In Los Angeles, Sayd Randle

Research Collection College of Integrative Studies

Urbanization Policy And Economic Development: A Quantitative Analysis Of China's Differential Hukou Reforms, Wen-Tai Hsu, Lin Ma

Research Collection School Of Economics

The Global Chinese Consumer, Rane Xue, Xiaolei Gu

Asian Management Insights

Asia Embraces Digital Currency And Cryptocurrency, David Kuo Chen Lee

Asian Management Insights

Cashing In On Disruptions From Covid-19, Dennis Ng

Asian Management Insights

Code-Switching Patterns Differentially Shape Cognitive Control: Testing The Predictions Of The Adaptive Control Hypothesis, Giliaine Ng, Hwajin Yang

Research Collection School of Social Sciences

Older Adult Employment Status And Well-Being: A Longitudinal Bidirectional Analysis, Jonathan L. Chia, Andree Hartanto

Research Collection School of Social Sciences

Emigrants’ Citizenship In China, Jiaqi M. Liu

Research Collection School of Social Sciences

Burnout Isn’T Just Exhaustion: Workers Can Also Feel Cynical Or Inadequate, Tina Li Yi Ng, Andree Hartanto

Research Collection School of Social Sciences

Cultural Diplomacy And Co-Operation In Asean: The Role Of Arts And Culture Festivals, David Ocon

Research Collection School of Social Sciences

Loosening The Definition Of Culture: An Investigation Of Gender And Cultural Tightness, Alexandra S. Wormley, Matthew Scott, Kevin Grimm, Norman P. Li, Bryan K. C. Choy, Adam B. Cohen

Research Collection School of Social Sciences

Fleet Sizing And Allocation For On-Demand Last-Mile Transportation Systems, Karmel Shehadeh, Hai Wang, Peter Zhang

Research Collection School Of Computing and Information Systems

Carlos Ghosn: The Rise And Fall Of An Automobile Legend, Jochen Reb, Abhijeet K. Vadera, Sin Mei Cheah

Research Collection Lee Kong Chian School Of Business

Algorithmic Transparency, Jian Sun

Research Collection Lee Kong Chian School Of Business

Development And Psychometric Evaluation Of The Anticipated Food Scarcity Scale (Afss), Michal Folwarczny, Norman P. Li, Valdimar Sigurdsson, Lynn K. L. Tan, Tobias Otterbring

Research Collection School of Social Sciences

Focus On Sustainable Cities: Urban Solutions Toward Desired Outcomes, M. Georgescu, M. Arabi, Winston T. L. Chow, E. Mack, K. C. Seto

Research Collection School of Social Sciences

The Challenges Faced By University Educators In Singapore When Referring Students To Counsellors: An Instrumental Case Study, Poh Yaip, Steven Ng, Yee Lin Chung

Research Collection School of Social Sciences

Making Money From Cryptocurrency? The Taxman May Call On You, Hern Kuan Liu, Vincent Ooi

Research Collection Yong Pung How School Of Law

China Meets Digital Currency: E-Cny And Its Implications For Businesses, Heng Wang

Research Collection Yong Pung How School Of Law

Health Insurance And Subjective Well-Being: Evidence From Two Healthcare Reforms In The United States, Seonghoon Kim

Research Collection School Of Economics

Fixed-K Inference For Volatility, Tim Bollerslev, Jia Li, Zhipeng Liao

Research Collection School Of Economics

Global Value Chain Development Report 2021: Beyond Production, Yuqing Xing, Elisabetta Gentile, David Dollar, Et Al.

Research Collection School Of Economics

Panel Discussion 4 | Peer Community In ... : Publish And Review Models In France, Thomas Guillemaud

COAR Asia OA Meeting 2021

Panel Discussion 3 | The Shift To Open Access In University Courses And Some Of The Considerations For Moving To This Model, Sukanya Naidu

COAR Asia OA Meeting 2021

Panel Discussion 3 | Open Educational Resources: Involvement Of Libraries And Lis Professionals, Khasiah Zakaria

COAR Asia OA Meeting 2021

Panel Discussion 3 | Open Access Emphasis In Australia, Derek Whitehead

COAR Asia OA Meeting 2021