Social and Behavioral Sciences Commons^™

Crisis Communication, Learning And Responding: Best Practices In Social Media, Xialing Lin, Patric Spence, Timothy Sellnow, Kenneth Lachlan

EGS Content

As noted by Seeger (2006) the notion of best practices is often use to improve professional practice; to create research and functional recommendations to use in a specific situation. This essay describes best practices in crisis communication specifically through the use of social media. It provides suggestions and approaches for improving the effectiveness of crisis communication and learning with and between organizations, governments and citizens. Seven best practices for effective crisis communication using social media are outlined.

Diabetes Interaction Study: Communicating Understanding And Social Support, Dana K. May

Wayne State University Dissertations

The current study evaluated a brief individualized feedback intervention developed to improve communication style of parents with an adolescent with type 1 diabetes. Seventy-nine parent-adolescent dyads (13-18 years) were randomized to receive a single session of brief feedback to target parental person-centered communication skills (n = 39) or to receive an educational comparison group (n = 40). Families were asked to discuss a diabetes related problem. A clinician concurrently rated the parent’s communication skills to identify communication strengths and weaknesses. Parents in the feedback group received feedback on their use of person-centered communication during the conversation using motivational interviewing techniques. …

Environmental Dynamics: A Compendium Of Rhetorical Application, Annalisa Perez

Open Access Theses & Dissertations

Technology, albeit exceedingly useful, has exponentially exacerbated the communications dilemma between the technical and the non-technical. Additionally, based on a current new understanding of the term environmental, it can no longer be fully defined by terms such as air, water, waste, or purification. Rather, the meaning of environmental has been globally transformed in several ways. The term environmental is encompassing an expansion of understanding and is further defined with words such as essence, perception, rapport and multi-dimensional spaces. This work, Environmental Dynamics: A Compendium of Rhetorical Application (EDC), provides a framework where communication can be enhanced in areas where communication …

Challenges Experienced By Japanese Students With Oral Communication Skills In Australian Universities, Miho Yanagi, Amanda Ann Baker

Faculty of Social Sciences - Papers (Archive)

Due to ever-increasing demands to acquire effective communicative abilities in the English language, increasing numbers of international students choose to study in Western tertiary institutions; however, they frequently encounter difficulties in performing satisfactorily in English. This study aims to identify specific challenges that Japanese students face with oral communication skills while studying in Australian universities. Results from questionnaire data collected from 33 undergraduate and postgraduate Japanese students in Australia and interview data from five TESOL postgraduate students indicate that Japanese students have greater difficulty with speaking than with listening and pronunciation. It also sheds additional insight into two areas of …

I Heard It Through The... Vine: A Look Into Virality And Its Importance, Jennifer L. English

Honors Theses and Capstones

No abstract provided.

A Qualitative Examination Of The Perception Of Risk In Warnings For Severe Weather, Teresa Simmons

Walden Dissertations and Doctoral Studies

In the past decade, weather disasters have claimed thousands of lives and resulted in billions of dollars in damages. Awareness of a storm threats can occur hours or days in advance, but disaster assessments indicate many people do not heed storm warnings. This problem is old. Despite 50 years of research, and new technologies and training to improve responsiveness, the basic issue– understanding how people interpret and respond to weather warnings–persists. An exploratory study that incorporated human behavior theories and communication models not traditionally associated with severe weather analysis was conducted to learn how weather risks are perceived by nonscientists. …

Exploring Strategies To Gain Frontline Employee Buy-In During Change Initiatives In Manufacturing, Charles James Iv

Walden Dissertations and Doctoral Studies

The high failure rates of change initiatives threaten the sustainability of commercial printing operations. The focus of this qualitative multicase study was to research the strategies commercial printing managers use to succeed in gaining frontline employee buy-in during change initiatives to improve productivity and profitability in a manufacturing environment. The participants included four commercial printing managers from the Midwestern United States. Each manager had implemented successful change initiatives in the past 2 years and maintained profitability of the business for 12 months before the study. McGregor's (1960) Theory Y served as the basis for the conceptual framework. Data collection included …

Family Dinner Across Generations: My How Times Have Changed?, Dayna E. Parrett

Theses and Dissertations--Family Sciences

In an effort to determine differences between family dinners across generations, this study examined typical family dinners of participants and how they have changed across the four generations addressed. Previous qualitative research has been conducted to determine communication frames that occur during family dinners and the effect of parenting styles on family dinners, but little research connecting generational differences to family dinners has been published. Data were collected from a homogeneous sample of twenty-four women living in three counties across the Commonwealth of Kentucky. By asking open ended questions during interviews, similarities and differences between family dinners across generations were …

Conflict Resolution Behaviors And The Affect Of Identity Standards And Empowerment Needs On Individuals Using External Augmentative And Alternative Communication Devices, Amy R. Parker

Department of Conflict Resolution Studies Theses and Dissertations

Individuals with communication impairments (CI) are at a distinct disadvantage when attempting to interact through more traditional conversational means. Although their intentions may be similar to peers, physical limitations make verbal articulation of thoughts and feelings a more laborious undertaking. For some, the use of external augmentative and alternative communication (AAC) has offered an otherwise unavailable communicative opportunity. However, this type of communication requires more of the non-AAC using conversation partner and, unlike traditional forms of communication, may increase the likelihood of miscommunication. Although there is agreement as to the importance of understanding the experience of individuals using external AAC, …

Longitudinal Relations Between Parental Messages Supporting Fighting And Aggressive Behavior In Early Adolescence: The Moderating Role Of Positive Parenting Practices, Megan M. Carlson

Theses and Dissertations

The prevalence of physical aggression increases during adolescence and is associated with negative health outcomes. It is important to identify risk and protective processes for adolescent aggression in the context of the parent-adolescent relationship. The current study examined the potential moderating role of positive parenting at Wave 1 on relations between perceived parental messages supporting fighting at Wave 1 and adolescent aggression based on parent- and student-report at Wave 2. Participants included a sample of 537 adolescents and their primary caregivers, recruited from four sites in the U.S. No significant moderating effects were found. However, parental messages supporting fighting were …

Communicating Social Support: Understanding Complexities Of Breastfeeding Communication Among African American Mothers, Nicole Rachael Peritore

Theses and Dissertations--Communication

Breast milk is the best choice for meeting the nutritional needs for an infant whenever possible. Despite the knowledge that this nutritional choice is the best choice for an infant, data demonstrates that there is a sharp decline in the rates of breastfeeding mothers. Among African Americans, breastfeeding rates are significantly lower than the national averages. Despite many of the applications of social support in communication research, there is a gap in knowledge on the social support systems in the context of breastfeeding, especially for African Americans. With the social ecological model as a framework, social support theory provides understanding …

Transforming Practice: Designing Rubrics For Cumulative And Integrative Assessment Of Disciplinary Learning And Development Of Students' Language Communication, Honglin Chen, Emily Rose Purser, Alisa J. Percy

Senior Deputy Vice-Chancellor and Deputy Vice-Chancellor (Education) - Papers

While it is widely recognised that university graduates should be good communicators, and that close attention be paid to the development of students' communication skills within their disciplinary learning contexts (Arkoudis, 2014; Johnson, Veitch, & Dewiyanti, 2015), it remains open to debate how an effective and sustained focus on language communication can be achieved within disciplinary curricula. The past few years have seen major efforts to identify good practices in teaching language communication, yet as Arkoudis (2014) notes, these are often fragmented and not explicitly linked to disciplinary assessment. The existing literature on language communication consistently points out that designing …

The Role Of Patient And Physician In Establishing Patient-Physician Communication In The In-Patient Environment, Tamanna Sahni

AUCTUS: The Journal of Undergraduate Research and Creative Scholarship

Communication in the in-patient environment is crucial, and the relationship between a patient and physician can enhance patient health and improve overall wellness. Patients need to feel confident with their abilities in order to feel comfortable conversing with physicians, which would thus improve health and treat symptoms more effectively. This communication has decreased over time, hence patients are often are unable to obtain medical information from their healthcare providers. Are there psychological factors involved in a patient’s inability to communicate with a physician? What is the relationship between self-esteem and quality of patient-physician communication? In addition, what can physicians do …

Education Program For Nurses Working In An Immigration Detention Facility, Dr. Tiney Elizabeth Ray

Walden Dissertations and Doctoral Studies

Nursing response to medical emergencies has been an ongoing issue in immigration detention centers. Lack of teamwork and poor communication with medical and security staff have resulted in detainees sustaining injuries during medical emergencies. This project was developed to persuade Immigration and Customs Enforcement Health Service Corps (IHSC) leaders to consider piloting the TeamSTEPPS emergency response curriculum for nurses working in the immigration detention center. Tuckman and Jensen's model of group development will provide guidance to IHSC leaders in understanding the transformational stages of forming a successful team. TeamSTEPPS will address gaps in emergency health care competency by improving collaboration, …

Exploring The Influence Of Management Communication Behaviors On Employee Engagement, Alicia J. Hart

Walden Dissertations and Doctoral Studies

An engaged workforce can increase organizational productivity and decrease employee turnover. Current research on employee engagement exists, yet little research exists on how the communication behaviors of management affect employee engagement. Guided by the conceptual framework of systems theory and communications theory, an exploration of the influence of management communication behaviors on employee engagement was conducted. A descriptive research design helped explore the influence of management communication behaviors on employee engagement within local, government entities of the Tidewater, Virginia, area. Data included semistructured interviews with 23 participants (11 managers and 12 employees). Data analysis occurred using the modified van Kaam …

Predictive Factors Of Organizational Support Communication In Volunteer Mentor Retention, Jennifer Kristin Stukey

Walden Dissertations and Doctoral Studies

Research has shown that long-term volunteer retention is critical for sustaining the viability of youth mentoring programs such as Big Brothers Big Sisters (BBBS). Data from recent studies have indicated that volunteers must continue their service for at least 1 year in to have a sustainable effect on the mentee. Results from prior studies have indicated that the support provided by the agency to the volunteer can predict volunteer retention. However, a gap in current literature exists regarding the effect of support communication on volunteer retention. Therefore, the purpose of this quantitative study was to assess the relationship between organizational …

Globalization, Mobile Technology, And Social Media's Influence On Leadership Communication Involving Millennials, Rasheedah Dunston

Walden Dissertations and Doctoral Studies

Current research identifies effective leadership communication, which includes frequent direct conversational communication from company leaders, influences worker performance during organizational change. Social media, mobile technology, and the Millennial workforce have shifted leader communication style from purely top-down, town hall style communication to incorporate more collaborative and engaging forums. The case study addressed how globalization, social media, and mobile technology affects leadership communication and then subsequently effects worker performance as Millennials join the workforce. Qualitative data were collected from observations and interviews from a purposeful selection of 9 Millennial employees, including 2 Millennial leaders, and 8 non-Millennial leaders of a Fortune …

Comm 101: Communication In The 21st Century—A Peer Review Of Teaching Project Benchmark Portfolio, Aaron M. Duncan

UNL Faculty Course Portfolios

This portfolio examines the large lecture basic survey course, Communication 101. This course uses a combination of large lecture sections led by one faculty member and small recitation sections led by three graduate assistants. The goal of this project is to enhance learning and create higher levels of student engagement. Student learning was measured through a pretest and posttest, as well as through self-evaluation of their knowledge and skills. Additionally, graduate teaching assistants completed an evaluation of the course by providing an assessment of the course’s learning objectives and of course activities. Results showed that student learning was taking place. …

Communication Efficacy Using Technology Within Virtual Teams, Jeremy Daros Ma

All Student Scholarship

Technology has given businesses the flexibility to allow employees to collaborate beyond the limitations of geography. Today’s businesses are taking advantage of collaborative teams that are separated by distance, but work together as if they are in the same room.

U.S. State Education Agencies’ Use Of Twitter: Mission Accomplished?, Yinying Wang

Educational Policy Studies Faculty Publications

This study examined how Twitter was used by all U.S. state education agencies (SEAs) for public engagement in education. Drawing on the ecological model of communication, this study analyzed the latest 71,913 tweets from 40 SEAs that had official Twitter accounts. The results of correlation analysis indicate no significant relationship between the SEAs’ presence on Twitter and the SEAs’ targeted Twitter users, denoting that the SEAs’ well-intentioned efforts in communicating with stakeholders and the public by using Twitter might fall short of the public’s preferable medium for receiving information. In addition, the results of content analysis suggest that the SEAs …

Determinants Of Active Pursuit Of Kidney Donation: Applying The Theory Of Motivated Information Management, Stacy M. West

Theses and Dissertations

End stage renal disease (ESRD) is a growing epidemic impacting the United States. While the optimal treatment for ESRD is renal replacement, barriers exist making this treatment difficult and sometimes impossible for patients to pursue. One potential solution to existing barriers is to encourage patients to actively seek living donors. This is an inherently communicative and social process. The Theory of Motivated Information Management (TMIM) offers a framework for understanding factors that contribute to patients’ conversations about transplantation with their social networks. It is also possible that Patient Empowerment can add to this model, and inform future patient education.

Specific …

An Analysis Of Stakeholders Communication In Collaborative Software Development Projects, Wei Zhang

Dissertations, Master's Theses and Master's Reports

Software development is a multidisciplinary collaboration involving many stakeholders. However, existing software development processes exhibit many issues related to that collaboration. Because prior research on stakeholder analysis and teamwork revealed the importance of communication, this study analyzed stakeholder communication with reference to team activities as a social and cognitive process. The study’s goal was to understand the collaboration process during software development and to delineate factors that influence this process. We focused on communication between the software developers and their clients during the requirements gathering phase, the team process, and the inter-team and interdisciplinary collaboration, in particular between software engineers …

Exploring U.S. Business Leaders' Strategies For Enhancing Team Communication, Susan Kuehn

Walden Dissertations and Doctoral Studies

Many senior project managers (PMs) and other business leaders lack effective strategies for enhancing communication among their team members, thereby reducing profitability and organizational cohesion. The purpose of this exploratory case study was to explore communication strategies used by 22 PMs who were members of a project manager professional (PMP) association in Colorado, with 5 or more years of relevant experience and who worked at a leading technology company recognized for its effective PM communication strategy for enhancing business-team communication. The conceptual framework for this study was built on interpersonal, mass communication and profound leadership theories. PMs were interviewed, and …

Leveraging On Organizational Culture For Innovative Services: A Case Study Of Prof. Kenneth Dike State Central Elibrary, Awka, Nkem Ekene Osuigwe Dr.

Library Philosophy and Practice (e-journal)

The accepted way duties are performed, processes are patterned and problems are solved make up the organizational culture of a workplace. A healthy organizational culture provides opportunities for realization of full potentials of staff, moves leaders in the workplace to develop strong strength of purpose and direction in performing their duties, also encourages enthusiasm about new ideas and adaptation to change. The 21^st century public library needs to embrace changes in order to remain relevant in its community by leveraging on its organizational culture which could be adapted to promote innovative services. Non-traditional SMS information services to People Living …

Beyond Blood: Examining The Communicative Challenges Of Adoptive Families, Mackensie C. Minniear

Graduate Student Theses, Dissertations, & Professional Papers

This study examined how adoptive families discursively create family identity through their communication. Building on theories of discourse dependence and family communication patterns, this research examined how families whose identity does not meet a bio-genetic view of family must re-define family using communication. Often times, families that are created outside biological means must renegotiate family identity both within the family, and outside the family, from those who feel comfortable commenting and questioning their family composition. Communication becomes a tool that adoptees must use to understand their family identity, as well as their own adoptive identity. Furthermore, this study looked to …

The Empty Chair Appointment, Jody Long, Ken Sakauye, Khaja Chisty, John Upton

Research, Publications & Creative Work

The objective was to test an intervention to reduce failed rates for psychiatric appointments. We collected data for this study of the characteristics of patients who missed appointments from March 2011 through September 2012. A phone triage assessment intervention was implemented to address chronic first-time failed attendance appointments (N = 78). The main reason for failed appointments was transportation difficulties. The first-time appointment show rate increased after implementing an assessment intervention. Phone assessment intervention was practical and may improve nonattendance for psychiatric appointments. The discussion reflects speculations about causes and possible measures to make services more accessible.

Queer Stories Of Coming Out In The 21st Century, Bradley Wolfe

All Graduate Theses, Dissertations, and Other Capstone Projects

Queer Stories of Coming Out in the 21st Century was written by Bradley Wolfe for his Communication Studies master’s capstone project. The research was conducted at Minnesota State University, Mankato during the 2015-2016 school year. The research problem was to analyze the relevance of the Cass Model of queer identity development in a cultural environment which has shifted greatly since its origination. 10 semi-structured interviews were conducted to understand what aspects of the model still held true and if other models better describe the identity development process for queer individuals. The research found the Cass Model was not correlating with …

Telling Our Story: A Case Study Of A Collaborative Departmental Blog, Stephanie J.H. Mcreynolds, Anne E. Rauh

Libraries' and Librarians' Publications

This case study will take readers through the planning and publication process of a collaborative departmental library blog at Syracuse University, which is a large private, non-profit research intensive university located in central New York State. It will provide an overview of the history of the project and the mission of the blog. It will describe the technical aspects, developing a publication schedule, and the editorial responsibilities of maintaining the blog. The impact of the blog is documented. The blog has raised awareness of the librarians’ expertise and this is explored alongside how posts have contributed to a number of …

Perceptions Of Ict Use In Rural Brazil: Factors That Impact Appropriation Among Marginalized Communities, Paola Prado, Alejandro Tirado-Alcaraz, Mauro Araújo Câmara

Arts & Sciences Faculty Publications

This study of digital inclusion among the rural poor examines how residents of remote mountain communities in Brazil perceive the use of information and communication technologies (ICTs). It analyzes social factors that impact ICT appropriation and the behaviors and attitudes that advance digital literacy among marginalized rural populations. The authors conducted factor analysis and logistic regressions to survey data collected. Results confirm the presence of a gender divide in ICT adoption. Women were more likely to perceive that ICT use brings social benefits to the community, and considered that ICTs provide better opportunities for the young.

Physical Challenges In Forensics: An Autoethnography Advocating For Accommodations On Behalf Of Speakers With Physical Challenges In Competitive Speech Environments, Elise Mccauley Row

All Graduate Theses, Dissertations, and Other Capstone Projects

The realm of competitive forensics is filled with challenges including written and unwritten rules and norms, multiple categories with different guidelines for each, a distinct culture only people intimately connected with the activity can navigate without conscious effort, and a basic knowledge of the ever-changing world of communication. For competitors who struggle with physical disabilities, the challenges are beyond daunting. Using the method of autoethnography, this paper investigates how students with physical challenges can successfully participate through accommodation and how speech coaches can advocate for their physically-disabled speakers and request and implement the best accommodations.